General banking activities of Southeast Bank Ltd.

Abstract

A bank is an economic institution whose main aim is to get maximum profit from the exchange of money transaction and as well as gain the maximum customer satisfaction to gain highest position in this industry. The Southeast bank always has focused on their customers because it is a service-oriented and customer-oriented company. There are three parts of this bank and to perform those two functions simultaneously, the bank divides its operation mainly in these three parts like General Banking, Loan & Advances and Foreign Exchange. The Bank also invests their money into different financial security and also in different types of project to diversify the risk and to get more profit. Southeast Bank Limited is one of the leading private commercial Banks and has a huge network all over Bangladesh. Among all of the activities, General banking is the starting point of all the banking operations and it is very important part for all the branches of SEBL and for that reason I choose this part as my intern course. General banking departments perform the majority functions of a bank. In fact, it always operates with the customer money and this process starts with general banking. General banking activities refer lots of work, among them they have to always deal with customer requirement and expectation. Their assign work is to account opening section, after opening their account they maintain their requisition of cheque. And they send all the documents to the head office and head office clarify the requisition of all the cheque, after that from seven working days they send it to the branch and the customers collect it from the Bank. At the time of opening the customer account according to customer requirement, they have to look up many important things like the proper document for opening a bank account. If there is any mismatch of documents, general banking officer will not allow the paper and most importantly their work is to verify the person and nominees and whether there is enough document to open the account. Secondly, the person and nominees signature should be real to continue the account on this bank. This report is presented in several parts in sequential manner. This report has several chapters and each chapter discusses different aspect regarding the topics. At first I have highlighted the general introduction about the Southeast Bank limited which includes introduction, background, origin, objective, scope and limitation of the study and also discuss about the methodology and the source of data. Secondly I have discussed about the banking sectors and the profile of SEBL. And I briefly discussed about the general banking activities which is the main topic in the project.