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Now showing items 11-20 of 36
Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
(© 1998 Published by Elsevier Ltd., 1998)
The relationship between customers' overall evaluation of service quality and five factors — perceived fairness, empathy, responsiveness, reliability, and convenience — was examined in the automobile repair and service ...
The structure of service quality perceptions for multiple-encounter services
(© 2013 Wolters Kluwer Health., 2013)
The objective of this study was to examine a complex service environment-hospitals-to suggest how service quality could be reframed and measured for multiple-encounter service situations more effectively. SUBJECTS:: In ...
Delivering primary education in Bangladesh: enabling the field personnel
(© 1998 Published by MCB UP Ltd., 1998)
To transform the population of Bangladesh into a more literate and numerate group so that higher‐order nation building objectives can be attained, primary education has a vital role to play. Its effective delivery depends ...
Public and private hospitals in Bangladesh: service quality and predictors of hospital choice
(© 2000 Published by Oxford University Press, 2000)
This study compares the quality of services provided by public and private hospitals in Bangladesh. The premise of the paper was that the quality of hospital services would be contingent on the incentive structure under ...
Determinants of customer satisfaction with hospitals: a managerial model
(© 1998 Published by MCB UP Ltd., 1998)
States that rapid changes in the environment have exerted significant pressures on hospitals to incorporate patient satisfaction in their strategic stance and quest for market share and long‐term viability. This study ...
Dependence relations and the moderating role of trust: implications for behavioral intentions in marketing channels
(© 1995 Published by Elsevier Inc., 1995)
This paper examines how the behavioral intentions of channel members are likely to be moderated by trust perceptions when dependence is high or low. An experimental research methodology using a 2 × 2 factorial design was ...
Caring for children: a model of healthcare service quality in Bangladesh
(© 2008 The Author, Oxford University Press, 2008)
Objective This study assesses the links between service quality and patient satisfaction in the context of health services delivered to children in a developing country. With the growing importance of patients' voice in ...
Explaining industrial importers' commitment from an emerging market perspective: theoretical and managerial insights
(© 2014 Emerald Group Publishing Limited, 2014)
This study seeks to provide insights concerning the predictors of industrial importers' commitment to their foreign suppliers in a relationship paradigm involving an emerging market. Design/methodology/approach: Integrating ...
Revitalizing higher education in Bangladesh: insights from alumni and policy prescriptions
(© 2003 Published by Palgrave Macmillan UK, 2003)
Higher education in Bangladesh must become more responsive to the needs of a major constituency: its students. How this might be accomplished is examined in this study using a nine-factor model to explain the satisfaction ...
Factors influencing customer trust in salespersons in a developing country
(© 1996 American Marketing Association, 1996)
Research on trust is limited in the context of developing countries. Because of its importance in facilitating exchange, this study attempts to assess the determinants of customer trust in salespersons in a developing ...