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A multivariate model of perceived quality in a developing country
(© 2007 Published by Taylor & Francis Online, 2007)
This paper integrates past research and proposes a framework for the analysis of consumer perceptions of quality in a developing country. In this framework, consumer-perceived quality is hypothesized to be formed from ...
Doctors' service orientation in public, private, and foreign hospitals
(© 2007 Emerald Group Publishing Limited., 2007)
The purpose of this study is to propose a doctors' service orientation (DSO) scale and uses it to compare the services received in public, private and foreign hospitals in a developing country from the patient's perspective. ...
Satisfaction with food services: insights from a college cafeteria
(© 2007 Taylor & Francis Online, 2007)
College students' food service needs is an important area that needs more research. While the importance of offering quality education is paramount, for many colleges that are embattled in their quest to retain students, ...
The effect of board’s quality on performance: a study of Canadian firms
(© 2007 Blackwell Publishing Ltd., 2007)
We investigate the impact of board’s quality as defined by a Score published in a Canadian
National Newspaper on the performance of the firm. Based on the current literature, we ranked
the boards of 219 Canadian firms ...
Patient satisfaction with health services in Bangladesh
(© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine., 2007)
Concern over the quality of health care services in Bangladesh has led to loss
of faith in public and private hospitals, low utilization of public health facilities,
and increasing outflow of Bangladeshi patients to ...