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Explaining user satisfaction with academic libraries: strategic implications
(© American Library Association, Chicago, 1998-03)
Competitive pressures, information availability, rising costs, and an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of ...
Usage of academic libraries: the role of service quality, resources, and user characteristics
(© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign, 2001)
Competitive pressures from different information providers; widely
available information resources; rising costs of books, serials, and electronic
resources; and emerging new technologies and services providing
information ...