Browsing Professor Syed Saad Andaleeb by Title

Bangladesh in the 21st Century: the harvard conference recommendations

On June 13-14, 2008, an international conference was organized by Bangladesh Development Initiative, Democracy and Development in Bangladesh Forum, and the Ash Institute of Democratic Governance at Harvard University’s ...

Caring for children: a model of healthcare service quality in Bangladesh

Objective This study assesses the links between service quality and patient satisfaction in the context of health services delivered to children in a developing country. With the growing importance of patients' voice in ...

Choice and evaluation of hospitals in Bangladesh: insights from patients and policy implications

Andaleeb, Syed Saad (© University of North Carolina at Chapel Hill. Dept. of Health Policy & Administration., 1998)

Various aspects of health care services in Bangladesh, especially in the public sector, are not well documented. Based on a survey, this paper attempts to gain insights into the health care area from the perspectives of ...

Credibility of TV news in a developing country: the case of Bangladesh

Television has recently experienced unprecedented expansion in Bangladesh. Given its popularity and influence, and with more people using it for their information, research on the credibility of TV news is warranted. ...

Customer satisfaction in the restaurant industry: an examination of the transaction-specific model

Purpose – To determine the factors that explain customer satisfaction in the full service restaurant industry. Design/methodology/approach – Secondary research and qualitative interviews were used to build the model ...

Customer satisfaction with complaint resolution in the power sector in a developing economy

Public services play a critical role in helping nations evolve into modern societies. The power sector is especially vital because of its profound influence on other sectors of the economy. Unfortunately, the power sector ...

Delivering primary education in Bangladesh: enabling the field personnel

To transform the population of Bangladesh into a more literate and numerate group so that higher‐order nation building objectives can be attained, primary education has a vital role to play. Its effective delivery depends ...

Dependence relations and the moderating role of trust: implications for behavioral intentions in marketing channels

This paper examines how the behavioral intentions of channel members are likely to be moderated by trust perceptions when dependence is high or low. An experimental research methodology using a 2 × 2 factorial design was ...

Determinants of customer satisfaction with hospitals: a managerial model

States that rapid changes in the environment have exerted significant pressures on hospitals to incorporate patient satisfaction in their strategic stance and quest for market share and long‐term viability. This study ...

Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry

The relationship between customers' overall evaluation of service quality and five factors — perceived fairness, empathy, responsiveness, reliability, and convenience — was examined in the automobile repair and service ...

Doctors' service orientation in public, private, and foreign hospitals

The purpose of this study is to propose a doctors' service orientation (DSO) scale and uses it to compare the services received in public, private and foreign hospitals in a developing country from the patient's perspective. ...

The effect of board’s quality on performance: a study of Canadian firms

We investigate the impact of board’s quality as defined by a Score published in a Canadian National Newspaper on the performance of the firm. Based on the current literature, we ranked the boards of 219 Canadian firms ...

An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market

The effects of salespeople's customer orientation and adaptive selling behavior on their performance have been frequently studied in the marketing literature. However, most of the studies were conducted in the developed ...