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dc.contributor.authorAndaleeb, Syed Saad
dc.contributor.authorSiddiqui, Nazlee
dc.contributor.authorKhandakar, Shahjahan
dc.identifier.citationAndaleeb, S. S., Siddiqui, N., & Khandakar, S. (2007). Patient satisfaction with health services in Bangladesh. Health Policy and Planning, 22(4), 263–273.
dc.descriptionThis article was published in the Health Policy and Planning [© The Author 2007 Published by Oxford University Press ] and the definite version is available at : The Journal's website is at:
dc.descriptionFirst published online: June 1, 2007
dc.description.abstractConcern over the quality of health care services in Bangladesh has led to loss of faith in public and private hospitals, low utilization of public health facilities, and increasing outflow of Bangladeshi patients to hospitals in neighboring countries. Under the circumstances, assessment of the country’s quality of health care service has become imperative, in which the patient’s voice must begin to play a greater role. This study attempts to identify the determinants of patient satisfaction with public, private and foreign hospitals. A survey was conducted involving inpatients in public and private hospitals in Dhaka City and patients who have experienced hospital services in a foreign country. Their views were obtained through exit polls using probability and non-probability (for foreign hospital patients) sampling procedures. Regression models were derived to identify key factors influencing patient satisfaction in the different types of hospitals. Doctors’ service orientation, a composite of 13 measures, is the most important factor explaining patient satisfaction. Policy implications are discussed.en_US
dc.format.extent11 pages
dc.publisher© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine.en_US
dc.subjectHealth care servicesen_US
dc.subjectPatient satisfactionen_US
dc.titlePatient satisfaction with health services in Bangladeshen_US

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