Explaining user satisfaction with academic libraries: strategic implications
Publisher© American Library Association, Chicago
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CitationAndaleeb, S. S., & Simmonds, P. L. (1998). Explaining user satisfaction with academic libraries: strategic implications. College & Research Libraries, 59(2), 156–167. Retrieved from http://crl.acrl.org/content/59/2/156
Competitive pressures, information availability, rising costs, and an increasingly aware and selective student population mandate that academic libraries become more user focused. This calls for a better understanding of the specific needs of library users in order to provide the appropriate type and level of service that meets those needs. This study proposes and tests a five-factor model to explain user satisfaction with academic libraries. Students availing the services of three academic libraries in Erie, Pennsylvania, were surveyed over a period of three semesters. The model explained 64 percent of the variation in the dependent variable. Strategic implications of the proposed model are discussed.
DescriptionThis is an Open Access Article. It is published by College & Research Libraries (C&RL) is the official scholarly research journal and the definite version is available at: http://doi.org/10.5860/crl.59.2.156 The Journal's Retrieved from http://crl.acrl.org/content/59/2/156
- Journal Article