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Now showing items 31-40 of 43
The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
(© 2014 W. S. Maney & Son Ltd., 2014)
This paper examines a complex multiple-encounter service environment – hospitals in a developing country – and suggests that service quality measures ought to be tied to key actors’ performance metrics. Based on face-to-face ...
How consumers view hospital advertising
(© 1994 The Haworth Press, Inc., 1994)
This paper examines consumer attitudes toward hospital advertising. The results do not support recent findings in other professional fields that consumers are favorably disposed toward this marketing activity. From a ...
An examination of the effects of adaptive selling behavior and customer orientation on performance of pharmaceutical salespeople in an emerging market
(© 2013 The Author(s), SAGE Journals, 2013)
The effects of salespeople's customer orientation and adaptive selling behavior on their performance have been frequently studied in the marketing literature. However, most of the studies were conducted in the developed ...
Television news in Bangladesh: intersection of market-oriented journalism and perceived credibility
(© 2014 AMIC/SCI-NTU.Routledge, 2014)
The television medium has occupied a dominant place in Bangladesh. With the unprecedented expansion of the television industry, questions are being raised about a palpable rise in market-oriented journalism (MOJ) in the ...
Reforming innercity bus transportation in a developing country: a passenger-driven model
(© National Center for Transit Research (NCTR), University of South Florida, 2007)
The transportation system in Dhaka City, Bangladesh, requires significant improvements. The shortage of motorized vehicles and the excessive number of nonmotorized vehicles on the city’s streets have been the cause of ...
Customer satisfaction with complaint resolution in the power sector in a developing economy
(© 2012 Taylor and Francis Group, LLC., 2012)
Public services play a critical role in helping nations evolve into modern societies. The power sector is especially vital because of its profound influence on other sectors of the economy. Unfortunately, the power sector ...
Credibility of TV news in a developing country: the case of Bangladesh
(© 2012 AEJMC., 2012)
Television has recently experienced unprecedented expansion in Bangladesh. Given its popularity and influence, and with more people using it for their information, research on the credibility of TV news is warranted. ...
Political leadership and legitimacy among the urban elite in Bangladesh
(© 2004 Published by South Asian Studies Association of Australia, 2004)
Patient satisfaction with health services in Bangladesh
(© 2007 The Author, Oxford University Press in association with The London School of Hygiene and Tropical Medicine., 2007)
Concern over the quality of health care services in Bangladesh has led to loss
of faith in public and private hospitals, low utilization of public health facilities,
and increasing outflow of Bangladeshi patients to ...
Usage of academic libraries: the role of service quality, resources, and user characteristics
(© Graduate School of Library and Information Science. University of Illinois at Urbana-Champaign, 2001)
Competitive pressures from different information providers; widely
available information resources; rising costs of books, serials, and electronic
resources; and emerging new technologies and services providing
information ...