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Customer satisfaction in the restaurant industry: an examination of the transaction-specific model
(© 2006 Emerald Group Publishing Limited, 2006)
Purpose
– To determine the factors that explain customer satisfaction in the full service restaurant industry.
Design/methodology/approach
– Secondary research and qualitative interviews were used to build the model ...
Muslims in a 'White Australia': colour or religion?
(© 2006 Immigrants and Minorities., 2006-07)
Muslim migration to Australia took place over three distinct periods - the Colonial, the 'White Australia' and the Multicultural periods. This article discusses the settlement issues of Muslims during the 'White Australia' ...