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Customer satisfaction in the restaurant industry: an examination of the transaction-specific model
(© 2006 Emerald Group Publishing Limited, 2006)
Purpose
– To determine the factors that explain customer satisfaction in the full service restaurant industry.
Design/methodology/approach
– Secondary research and qualitative interviews were used to build the model ...
Muslims in a 'White Australia': colour or religion?
(© 2006 Immigrants and Minorities., 2006-07)
Muslim migration to Australia took place over three distinct periods - the Colonial, the 'White Australia' and the Multicultural periods. This article discusses the settlement issues of Muslims during the 'White Australia' ...
Managerial fairness and its effects on employees' job commitment in the nationalised commercial banks of Bangladesh
(© 2006 Journal of Business Studies, 2006-06)
The study of fairness in organisations, and in panicufar, procedural fairness,
has given researchers fresh insights about management. In business organisations,
considerations of fairness appeal to managers, employees, ...