Customer experience, retail banking division of BRAC Bank Limited

Abstract

The main objective behind this report is to state the responsibilities that I’ve gone through during my internship at BRAC Bank. The report determines the engagements I had in the past three months as an intern. The report is devoted in to explaining my responsibilities of building relationships with retail customers, privileged facility partners, other interns, vendors, suppliers, employees, etc. This report specifically describes the circumstances, reasons and motivation behind these activities and challenges that I had to face during performing there. The report defines the approaches that I have followed in implementation the strategies while writing proposals for, supreme and privilege banking customers SOL (branch) identity number, premium banking credit card distribution, branch banking activities, premium and supreme banking gift delivery mechanisms through merchants and lifestyle. Simultaneously, it is worth mentioning about the knowledge that I have gained and tried to involve them with every activities. I have tried to outline what I have learned from the whole process of involvement and embraced it with my personal observations and opinions. This internship has enhanced my technical skills and interpersonal skills more widely than before. Also I believe, it has promoted me into a new human being achieving lots of personal developments including strong interpersonal and communication skills. The report includes statements regarding my expectation versus experience and how my expectations fully supported me to make a very good set of memory. Also I have mentioned the challenges that I have faced as an intern and the margin level of understanding that I had with my supervisor and his approach towards helping me out during my internship period at BRAC Bank. All these have been described in the last part of my report.