Alternate delivery channel management of the City Bank Ltd.

Abstract

This report represents the working and maintaining process of Alternative Delivery Channel (ADC) Management of City Bank Ltd. The main focus in this report is how to monitor the Internet Banking and ATM service and how the officers provide their services to their customer through the Internet Banking (Citytouch) and ATM service. The report has started with the introduction of the bank, their core activities, focus, corporate mission, corporate vision and other issues. The working process of Internet Banking (Citytouch) and ATM management is discussed detail in this report. I also try to focus how City Bank Internet Banking (Citytouch) and ATM service provide their 24/7 customer service to the valued customer of the bank and how city touch department is committed to bring excellence in online banking service with a promise to ensure simplest way to handing banking & delight their customer. It also has rules and regulations which are strictly monitored by Bangladesh Bank.