An overview of banking service of Mutual Trust Bank Limited (MTBL)

Abstract

Banking System of Bangladesh has gone through three phases of development – Nationalization, Privatization and lastly Financial Sector Reform. Mutual Trust Bank Ltd. (MTBL, the 3rd generation bank) has started its journey as a private commercial bank on 29 September, 1999. The whole working area of a modern bank can be divided mainly into 4 (four) Sections, such as - 1) General Banking Section, 2) Cash Section, 3) Loans & Advance Section and 4) Foreign Trade Section. Our focus & discussion will be concentrated mainly on General Banking Section. General Banking is the starting point of all the banking operations. It is the department, which provides day-to-day services to the customer. It opens new accounts, remit funds, issue bank drafts & pay orders etc. Provide customers through quick and sincere service are the goal of the general banking department. In this study, a fervent appeal has been made to demonstrate and analyze the general banking practice and the subsequent outcome of Mutual Trust Bank Ltd. (MTBL), which is passing its childhood period to establish an iconic threshold in the banking arena. This report has been originated as the degree prerequisite of the MBA program at the Faculty of Brac Business School, Brac University . This report focuses three months working experiences in Mutual Trust Bank , Tejgaon Branch. The report contains (6) chapters. The First Chapter of the report describes the Origin, Purpose, Objectives, Methods and Sources, Scopes and Limitations. The Second Chapter contains the Overview and activities of MTBL and Chapter Three contains General Banking Activities of MTBL and Chapter Four Performance Analysis of MTB, Liquidity position of the Scheduled banks, Import ,Export ,Retail product of MTB, Wholesale, Term finance. Chapter Five the findings during the three-month long internship period. Chapter six, recommendations based on the findings and the overall conclusion.