General banking operation of Mercantile Bank Limited (MBL)

Abstract

In today’s world Bank becomes an essential part in our life. It acts as safeguard of our wealth. Numbers of banks are increasing. That’s’ why competition is increasing also day by day. At today’s competitive age Mercantile Bank creates its image through its services to the customers. Mercantile Bank Limited (MBL) has started its operation on 2nd June 1999. Numerically it is no doubt just another commercial bank, one of the many now operating in Bangladesh, but the founders are committed to make it a little more different and a bit special qualitatively. This bank has new vision to fulfill and a new goal to achieve. It will try to reach new heights for realizing its dream. Mercantile Bank Limited – Banglar Bank, is not a mere slogan. The Bank has been manned with talented and brilliant personnel, equipped with most modern technology so as to make it most efficient to meet the challenges of 21st century. As regard the second slogan of the bank efficiency is our strength is not a mere pronouncement but a part of our belief which will inspire and guide us in our long and arduous journey ahead. I have worked in Mohakhali branch of Mercantile Bank Limited, as an intern. So in this report I mainly focus on the activities, problems and solutions of this branch. In this report at first I described MBL as a banking organization and then analysis background and development of the bank. The report provides a general view on Mercantile Bank Limited, theoretical aspects related to general banking as well as gives an idea about customer services provided. But I mainly describe those general banking services that are available at Mohakhali Branch. Here I also discuss the credit department and foreign exchange services in short.This study also tries to clarify the operating procedures of general banking department of MBL as a commercial bank and also tries to identify some aspects of further improvement in operations. I have included various points inside the report to highlight the general banking sector’s performance of Mercantile Bank Limited. At last, I find some problems of the bank that are hurdles to the improvement of this bank. To overcome these problems, I have suggested some recommendations and conclude the report.