| dc.description.abstract | Bangladesh Water Development Board (BWDB) mainly implements river bank protection, flood
control, drainage and irrigation projects. BWDB has completed many water management related
projects and it has around 54 ongoing ADP included projects in this year 2014-15 where there are
many suppliers/contractors performing in those projects. Supplier performance management will
play a vital role to complete those projects successfully within time frame and budget allocation.
This dissertation focuses on the supplier performance management in BWDB. The objective of
this dissertation is to identify the current practices of supplier performance management and
performance shortfalls as well as to suggest ways of improvement in supplier performance.
This is an exploratory research that uses case study method. Primary data (qualitative) has been
collected from respondents both engineers and suppliers of BWDB working in selected projects
through questionnaire survey and interviews. Secondary data (quantitative) has been collected
from BWDB website. From the analysis of the both qualitative and quantitative data the major
reasons behind the shortfalls in supplier’s performance have been identified and suggestions
about improving supplier performance have been congregated.
It has been found that only 13% projects are completed in due time and 67% projects need two to
three years extension to be accomplished. This is happening due to mainly insufficient budget
allocation in the projects by the government. Two to three years delay occurs in 66% projects to
get budget allocated in the original DPP. Due to financial insolvency of suppliers they can’t start
project in due time or even can’t accomplish project within given time period. Again suppliers
have technical shortfalls like lack of machinery, equipment and manpower. Sometimes it is found
that there are no weight measuring scale, sieve, sufficient sewing machine, generator, cc block
formwork and labor. Although suppliers show graduate engineers in their manpower list while
contracting but practically even no diploma engineers are found in the work site. Moreover, due
to lack of supervision by concerned official, contractors often take the chance to deteriorate
quality of work. They change the concrete mixture ratio in cc block manufacturing and change
thickness of filter material above which cc blocks are laid down in the slope of the river bank. To improve suppliers’ performance sufficient yearly budget allocation as well as quarterly fund
release according to original DPP should be done by BWDB. If it is impossible to allocate
sufficient yearly budget, suppliers should be allowed to take loan from state owned bank against
their work/supply order at low interest rate in compared with private bank. Moreover, the
existence of equipment, machinery and manpower according to suppliers’ submitted list should
be specially checked and verified through visiting suppliers’ premises to ensure the technical
capability of suppliers while selecting them. Finally, the concerned engineer may motivate
supplier through the both approach of motivation i.e. the carrot approach (e.g giving recognition
and rewards: inclusion on the preferred supplier list, certificate of excellence which will increase
the goodwill of the supplier in the market) and the stick approach (e.g publicizing debarred/black
list for unsuccessful supplier, giving exemplary punishment, including penalty clauses in
contract). | en_US |
