Retail banking, credit facility & performance appraisal of the employee of The City Bank Limited

Abstract

The main focus point of the report was to understand the general banking activities of the city bank limited. By the study on the city bank limited, I try to achieve the objective of the study is to match up theoretical knowledge with practical experiences and try to show current general banking activities and employees performance appraisal by the city bank limited. The city bank limited is one of the first generation private commercial bank operating in Bangladesh. It is a top bank among the oldest five Commercial Banks in the country which started their operations in March 27, 1983. The functions of the bank cover a wide range of banking and functional activities to individuals, firms and corporate body’s etc. banks loan are greatly emphasized and it can be called the heart of the bank because it is the main source of the income of the bank. It is very important for the national economy as a whole because the expansion and condition of the bank loan affect the level of business activities to the different sectors to diversify its credit portfolio in compliance with credit policies of traders, manufacturing processing plants and export industries and other business. General Banking section is what keeps the overall banking going. All sorts of day-to-day transactions are performed in here as it plays a vital role in banking. The general banking department that consists mainly of the following and they are given below: Account opening section/ Department, Bills & Clearing, Remittance, Cash section/ Department. City Bank wants to become the most popular bank to all individual clientele of the country, at least of the cities and towns everywhere to operate. They want to provide their customers the best-in-class services, innovative products and financial solutions. City Bank practices internal marketing activities to motivate their employees so that they can ensure best service to their customers. At last, the service provided by the young energetic officers of the city banks ltd is very satisfactory. The City Bank Limited follows all the rules and regulation of Bangladesh Bank.