General banking of Basic Bank Limited

Abstract

Fnancial institutions of a country play an important role in building the financial backbone of the country’s economy. BASIC BANK Ltd is one of the leading specialized Banks in Bangladesh. BASIC BANK Ltd maintain the highest ethical standards and community responsibility worthy of leading corporate citizen and now searching for continuous improvement in productivity, operational efficiency and thereby enhancing local customer value. Though BASIC Bank Limited is a government owned bank, it is free from most of the problems which other government banks are occupied with. In most of the government bank we have seen that, the head office is not contributing more for the supervision of the branch activities. But in BASIC a handful number of top officers have been engaged to monitor day to day operation, which are reducing the number of errors. I have tried to incorporate every kinds of relevant information in my report focusing mainly on general banking of BASIC BANK Ltd. Main branch. During my staying in this Bank, I experience a lot of things from my assigned desks work. I observe that, banker – customer relation is a major consideration for the bankers. Computerization of all branches of BASIC BANK Ltd is a very bold, positive and progressive step towards modern technology and in the race of survival My Internship report is divided into five parts i.e. Introduction Part, Organization part, Literature Review of General Banking, Activities of General Banking, and problem identification and suggested Recommendation and Conclusion. The Introduction part contains; origin of the report, objective of the report and limitation of the report whereas the organization part deals with the overview of the bank, Part 3 are about General Banking. We know that General banking section is the heart of banking activities because funds are mobilized; cash transactions are made; clearing, remittance and accounting activities are done here. Since bank is confined to provide the services every day, general banking is also known as ‘retail banking’. I have tried to show in this part how daily activities are executed and things are getting done. Working with general banking division I have seen that nearly every bank follows traditional system in case of handling day to day activities. I also have identified the Strength, Weakness, Opportunities and Threats regarding general banking section which turned into problem identification regarding that particular section putted some recommendation relating to that problem in my recommendation section. Being the fast and computerized system general banking activities would be one of the major sources of fund mobilization. But it definitely depends on the employees relating with their efficiency those are engaged with providing regular services to the client on a regular basis.