Study on trade service, Citibank N. A Bangladesh
Abstract
Banking is the most lucrative business and thus should provide the best services
to the clients to maintain its welfare. More importantly, since this sector is highly
customer oriented, the only way it can achieve its goal is by satisfying the
customers by providing quality, effective and efficient services. I got the
opportunity to work as an intern in Citibank, N.A. Dhaka for 3 months. The topic
that I have focused in my report is “Trade service of Citibank N A’’ which
describe the Corporate Banking and Trade practiced by them all throughout
Bangladesh. In Trade, I basically worked under import department of trade
service. I have tried to gather as much information possible about how they work,
who are their customers, how they serve them and the main focus of my task was
to describe the processing of LC. Trade service conducts with “Import and
Export”, along with loans and guarantees, and their managerial function. I have
discussed about the bank’s main focus points and also how they deal with their
employees, clients and valuable customers. I also try to do a SWOT (strengths,
weakness, opportunity, threat) analysis of Citibank N A. Moreover, being able to
work as part of Citibank’s employee gave me a firsthand insight at how the bank
approaches towards its employees, how these employees deal with their clients,
and how the employees interact with each other. This real picture of the bank
which I was able to observe through my eyes during my internship period has
contributed greatly in preparing this report. My report is actually a reflection of
my experience rather theoretical analysis. Those entire three months I was mainly
involved with import team, so my focus of report is actually on the activities of
import team. I gathered realistic experience during this period also got the chance
to about their setbacks as well. Finally it is my pleasure to work with such a team
who deals with global trade and I gathered some really valuable experience which
will help in my professional life.