Training and development opportunities for the employees in Enroute International Limited

Abstract

Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions or processes to a third party service provider. Originally this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of services. BPO is typically categorized into back office outsourcing- which includes internal business functions such as human resources or finance and accounting, and front office outsourcing- which includes customer related services such as contact centre services. BPO that is contracted outside a company’s country is called offshore outsourcing. BPO that is contracted to a company’s neighboring country is called near shore outsourcing. Business processing outsourcing becomes a popular sector growing very fast in Bangladesh. Here some of major companies over all activities, their goals, overview and scope descried into the main part of this report. There have some number of facilities that makes this sector more popular, these advantages are- very lower rate in human resource, available manpower, good governmental support, attractive infrastructure, skilled employee, overall lower cost, strong reliability etc. Moreover BPO helps an organization concentrate on its core competencies, improve efficiency, reduce cost and improve shareholder’s value. Several global giants from various industries have begun to realize the importance of BPO and have started outsourcing their non-core business functions. Bangladesh is a developing country in South Asia. Its economy depends mostly on agriculture. In the earliest period jute and tea industry were very raising industry. But the scenario is changed. Now our economy mostly depends on ready- made garments. Apart from garments industry, BPO industry is a raising industry in Bangladesh. Enroute international limited started their journey in 2008. Its corporate office is located at Baridhara-DOHS, Road No- 03, House No- 257 and enroute management consulting (emc) is their sister concern for HR Consultancy. Modern sophisticated machineries and highly qualified and skilled professionals are the main instruments for enroute’s success. In this report, I have gone through the overall training and development programs for the employees of enroute international limited that increase the efficiency and knowledge of themselves and play a big role for the success of the organization. Enroute international limited concentrates on employee development by organizing necessary and effective training program for them. The overall training process from training assessment need to evaluating training program’s effectiveness is good enough in a well-designed and systematic way. I think that is the only way they should follow to improve the capacity and skills of its employees that will ensure expanding its business and future success.