Employee engagement of Airtel Bangladesh Limited

Abstract

Asia’s leading integrated telecom services provider, acquired 70% stake in Warid Telecom, Bangladesh. Since then the journey of airtel in Bangladesh has started. But officially the activities with the brand “Airtel” started on 20th, December, 2011 in Bangladesh. As an emerging company Airtel is doing extremely well. Through their significant advances in Bangladesh, Airtel is moving ahead on the track to achieve their goals. As a student BBA program, I got the opportunity to complete my internship program in such a multinational telecom company. The internship program is the partial requirement of my BBA program and the duration of the internship session was 3 months. I worked in the Talent Acquisition team, Human Resource department of Airtel Bangladesh. The report has been prepared in align with my job responsibilities and experiences at Airtel. Airtel values its human resources and its HR policies are aimed at targeting and retaining best talent in the industry, as the direct impact of the organizations improvement falls upon the employees. The organization work to develop and nurture engagement, which requires a two-way relationship between employer and employee. The aim of this research is to find out the strategies and approaches that are taken by the Organization to build up Employee Engagement and the effectiveness of Employee Engagement in Airtel Bangladesh Ltd. I have conducted a research survey to identify the tactics and approaches of high perceived of organizational support taken by Employee. After that I have designed the research in a descriptive way and collected data are analyzed quantitatively. The research findings show that there are several factors that make employees satisfied and a positive outcome of Airtel. All engaged employees who intellectually and emotionally bound with the organization who feel passionate about its goals and its committed towards its values thus they go the extra mile beyond the basic job. However, the overall analysis describes that an engaged employee works with colleagues to improve performance within the job for the benefit of the organization. At the end of the project, some recommendations are given to help the Airtel management so that they can deploy appropriate decisions to reduce the employee working pressures