Exploring the future of banking: a study on National Bank Limited

Abstract

The purpose of report is making because I am doing MBA and right now I am doing intern in National Bank Ltd. Here I am doing internship for my intern report purpose and to complete my MBA. So I am making this report for knowing about this bank and also “Exploring the future of banking sector” that is my topic for my internship. National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. Justice Ahsanuddin Chowdhury inaugurated the bank formally on March 28, 1983, but the first branch at 48, Dilkusha Commercial Area, Dhaka started commercial operation on March 23, 1983. Currently National bank limited, position is 2nd highest operation profit in banking industry 2017. They launch in 2018 new product named “Shadhinota”. They have many products and services. They follow traditional structure and also they follow centralization departmentalization. Now I am going to talk about my topic that name is “exploring future of banking” so here I am researching many topic about future of banking I have five topics and discuss it. 1st topic is “Technology for a future of the bank” National bank they can start apps which help them to bring cash directly from the apps. That can they start for that consumer don’t have to transfer their money into Bkash and take it they can directly take money from their Bank apps. Second is “Technology driven in banking of Bangladesh”. In National bank we need to establish ICT (Information Communication technology) so this can help their consumer in very several way. if they are establish ICT then they can a technology device for that they can detect a black money transaction for that they don’t have to keep any human employee it can be artificial something or apps that can detect that and stop that transaction after that they can report it to Bangladesh bank. Third topic is topic “Green banking practices in Bangladesh”. Green banking means that banking sector should play a vital role that how to play for saving green culture. Green banking is very important for bank. Fourth topic is the “Future of banking”. Here I just telling about banking future maybe after 10 or 20 years we can see that bank is not visible so bank have to use by many technology thing and it’s going to depend on technologies. And last one is “Bank of 2030: Transform boldly”. Here bank are telling about cloud this is a technology that help bank to store data and help bank and also their customers this is a biggest tech thing and handling data, and giving bank security everything etc. Here I already said that in future bank are going to keep artificial intelligence, and many new apps which help bank in the hand of customer by using tech things. That time bank maybe doesn’t have physical presence but they exist in internet and technologies. Lastly I recommend many things to National bank that is the bank has to increase their advertisement and also increase their social activity, green banking activity for the future benefits. Sometimes I noticed that new employee they get confused that how to handle situation or how to operate their equipment so I think employee may need advance training. It is also good for future banking training is needed for the latest technology. It has good impression in the mind of customer over the banking sector in Bangladesh. Gradually it has introduced new concept of banking which gives them extra advantage over its competitors. Here my topic is “Exploring future of the bank”. So for the future of NBL bank I suggest them many things hope they will apply it in their bank and many things which maybe I can’t suggest them in future.