dc.contributor.advisor | Alam, Muhammad Intisar | |
dc.contributor.author | Haseen, Sanjida | |
dc.date.accessioned | 2013-05-19T09:10:16Z | |
dc.date.available | 2013-05-19T09:10:16Z | |
dc.date.copyright | 2012 | |
dc.date.issued | 2012-09-18 | |
dc.identifier.other | ID 08204048 | |
dc.identifier.uri | http://hdl.handle.net/10361/2436 | |
dc.description | This internship report is submitted in a partial fulfillment of the requirements for the degree of Bachelor of Business Administration,2012. | |
dc.description | Cataloged from PDF version of Internship report. | |
dc.description | Includes bibliographical references (page 59). | |
dc.description.abstract | Borak Real Estate is one of the leading developing companies in Bangladesh. It is creating its
brand image day by day by providing not only modern architectural buildings but also
sophisticated interior designing for their clients. Borak Real Estate never compromises with its
design and construction products quality. Their main concern always is the safety of their clients.
So clients are also very much depending on them. Consequently they can build up a very good
relationship with their clients. Borak Real Estate is a local developing company and it is working
locally. So it has a strong brand image as well as a strong business network all over the country.
I have prepared this report primarily to Determining the Client Satisfaction of Interior Designing
at Borak Real Estate in Dhaka. Customer Satisfaction is the states at which the requirements are
fulfilled in a way that meets the expectation of them and the after sales services are taken care of.
To determine clients’ satisfaction level I have discussed here the Client Satisfaction Tools and
Strategies in elaborate way. For that I have analyze the target market, segmentation, positioning
of Borak Real Estate. Client expectation and perception of Borak Real Estate, building
relationship with their clients, listening clients requirements, service recovery, role influences are
analyzed here briefly. Then the strategies of minimizing gap to satisfy their clients.
I have done a research here to determine the client satisfaction of Borak Real Estate. For that I
have to interview 20 clients and analyze the data. At last the findings by analyzing these data
have been described here also. By that a scenario of clients’ satisfaction of Borak Real Estate has
been shown here.
Finally according the findings of the report, I have suggested some recommendations to Borak
Real Estate so that by following those they can improve their position I in the market and satisfy
their clients. | en_US |
dc.description.statementofresponsibility | Sanjida Haseen | |
dc.format.extent | 75 pages | |
dc.language.iso | en | en_US |
dc.publisher | BRAC University | en_US |
dc.rights | BRAC University Internship reports are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission. | |
dc.subject | Borak real estate | en_US |
dc.subject | Business administration | |
dc.title | Determining the client's satisfaction of Borak Real Estate in Dhaka | en_US |
dc.type | Internship report | en_US |
dc.contributor.department | BRAC Business School, BRAC University | |
dc.description.degree | B. Business Administration | |