Food patrons contribution on online food and restaurant business of Bangladesh

Abstract

This report is based on the last three months experience in Food Patrons. It is one of the emerging startup food chain and distribution company in Bangladesh. The company operated by an online app. The Online app helps this company for having restaurant management system, utility service in terms of food, also helps the new restaurant for promoting and rebranding the restaurant valuation. As a startup company they are trying to catchup the market. As they have lot of competitors, like food panda, pathao food. However, they are the first company in Bangladesh who give chance to people to book reservation in restaurant and make food friend via swapping pictures. Since they have included restaurant reservation, make food friend, they ensure that people can’t feel alone of lonely when they go out for eating in restaurant. Moreover, they also ensure that their user get best restaurant all over Dhaka, Chittagong and Cox’s bazar. However, they also ensure that their user also get best restaurant deals. Like 10-50% discounts on restaurant. They also give the importance of customer service care, that is why they ask user to rate their app, how they feel, what should improvement needed. They are involved in improving Bangladesh’s online food service and restaurant reservation scenario. By using Food Patrons app people can reservation the restaurant they want at any time from any place. Before it was so much hectic to book a seat in a restaurant, sometime it shows that people go to a restaurant, but not getting a seat they left without eating food. However, for the first time in the Bangladesh Food Patrons give salvation people from these hectic. It saves time and cost people to go out book and then go again. Just using the app from home, office or anywhere else they can book wherever they want and making life easier for its users. From this the user and the restaurant owner both will benefit. I manage the customer care and engagement part. I visit restaurant to talk with the owner to know how they are beneficial by using our app. Furthermore, I also hear customer problem, what type of difficulties they are facing while using the app and also taking recommendation from them to how to improve the app. To do my everyday duties, I needed to understand Microsoft Excel professionally. I also how to present business proposal to restaurant owner. Apart from these skills I also developed non-cognitive skills, such as, like time management, punctuality, teamwork, critical thinking, and analytical ability. Furthermore, many obstacles taught me how to manage and give prioritize my job and learn to manage my time better. I have also learned to balance my personal and professional lives, which has been great. Internships help students to apply classroom knowledge in the real vii world, develop leadership skills, and acquire a competitive advantage in the job market. To do well enough that the organization considers me for a long-term position.