IT asset and logistics management of TEAM Group

Abstract

In order to complete my Masters in Business Administration (MBA) under BRAC Business School BRAC University, I have the opportunity of a wonderful working experience as an intern in TEAM Group, where I worked in Service Delivery & Infrastructure Department focusing in IT-Logistics functions. The first part of this report is a short introduction of the TEAM Group showing company’s vision, mission, core values, products and a brief of IT Department has been shared. Main part of this report is the Project Part in Chapter 2 and Data Interpretation Part in chapter 3. IT Operations Management is one of the most discussed and important parts for any organization nowadays. Previously, companies managed to run their businesses and operations without IT. That time, there were lesser productivity, lesser efficiency and huge loss of time. People did hard work but they did not get the deserved sufficient compensation. Most of the time decisions had been taken based on perception or manual analysis. But when IT entered into businesses, a huge amount of time saved through automation. Data Analysis are now done within few seconds efficiently due to the advent of the advanced software. IT Team can now focus not only on support but also in Network and Security System, Logistics and Inventory Management, Helpdesk, Remote Support, Users’ activity with IT device and internet, Proactive approaches towards IT Incidents like Cyber Attack and Securiry Breach and many more. Continuously observing, monitoring and developing these activities any sorts of business can be integrated with the help IT. This increases efficiency and helping organizations to achieve their goal more efficiently. Nowadays, organization can rectify business issues with the help of IT Operations Management. It has been helping in gaining more Return on Investment (ROI) reducing lead time and making nearly zero dependency on downtime. vii As my internship report focuses on IT Logistics Management of TEAM Group, some discussions of ManageEngine Tool, Logic ERP Software have been provided. I made all the analysis using ManageEngine tool which assisted me in keeping track of my activities, and asset status. Also, I physically worked on Inventory counting and information matching for some IT Assets of TEAM Group, via of which I ensured information accuracy. I used Logic ERP to keep track of purchases and service requisitions. Once requisition is submitted to procurement department, I follow up with them to know the latest update of requisition. After that I pass that update to the concerned stakeholders. The purpose of following up with procurement department is to get required IT products and services within lead time, 7 days. During my internship period, I managed to receive and deliver few products within 7 days. Working with these types of several requisitions helped me making some strong recommendations to reduce lead time of purchasing. However, this did not help much to reduce the lead time to the expected level. Reasons behind are: fund crisis, vendor support, budget approval.