The influence of training and development programs on employee performance of Nagad Ltd.

Abstract

In the modern world, training and development are the key components of a company's growth. It assists a business by educating and preparing its workforce to thrive in today's dynamic and fiercely competitive business environment. The company benefits from the introduction of fresh changes as well. This paper aims to clarify the part that training and development play in enhancing employee performance. Of all mobile financial services in Bangladesh Nagad is the fastest-growing one. The training and development program of Nagad is the sole focus of this investigation, which also aims to determine how this program affects the performance of its employees on a daily basis. In this work, qualitative analysis is used to examine the data collected. 52 of the 700 people working at the Nagad headquarters were interviewed for the paper. Of those 700 employees, 52 were selected at random to participate in the interview. In order to determine whether or not the training and development program at Nagad is successful, the first part of this study analyzes the characteristics of an effective training and development program. The next part of the study identifies the factors that contribute to strong employee performance, as well as the ways in which these factors were affected by the training and development program that was established by Nagad. The training and development program is effectively planned; yet, there are still certain areas in which it might be improved. There are also limitations to the paper. The largest limitation of this paper is that it is based solely on the Nagad headquarters and a few specific divisions and does not represent the industry as a whole. The majority of indicators suggest that Nagad has an effective training and development program, as demonstrated by the findings. The remainder of the paragraph demonstrates that training and development programs have a significant impact on these programs. Nevertheless, despite Nagad's training and development program, the business has room for advancement.