General banking & customer service of first security Islami Bank Limited

Abstract

This report was created in order to fulfill the internship requirement for the BBS program at BRAC University. This study focuses on three months of work experiences at the FIRST SECUIRITY ISLAMI BANK LIMITED branch in DHANMONDI MODEL BRANCH. This study will provide a thorough understanding of FSIBL's general banking operations and operational strategy. This study is particularly concerned with the General Banking practice by FSIBL. The mission of FIRST SECUIRITY ISLAMI BANK LIMITED (FSIBL), which was founded on August 29, 1999, was to demonstrate the practical applications of the participatory economy, banking, and financial operations as essential components of the Islamic way of life. First Security Islamic Bank's guiding idea is to create an equal society based on social justice and equity. FSIBL introduced measurements as an essential component of this approach. A banking institution is crucial to contemporary society. It is essential to a nation's economic growth and serves as the backbone of the money market in a developed nation. The banking industry has changed significantly in recent years as a result of deregulation, technological advancement, globalization, etc. The banking industry in Bangladesh is lagging behind in implementing these improvements. A bank is crucial to the development of an economy and an industrialized nation. In essence, banks accept consumer deposits in exchange for interest and lend the funds to borrowers in exchange for an interest-free period. In these situations, the bank provides customers with a variety of alternatives for sending and receiving money as well as various interest rates. The Bank operates 126 branches across the nation for banking operations. The bank has established a sariah council made up of well-known FSIBLs, which can provide it a firm foundation in the existing banking industry. Computers and internet connection are now standard in all facets of life, including banking, thanks to modern technology. In these disciplines, First Security Islami Bank Ltd. (FSIBL) employs experts. I finished my internship at the First Security Islami Bank Ltd. (FSIBL), a brand-new and important bank. The General Banking Activities: A Case Study on First Security Islami Bank Ltd. is the foundation of my internship report. I choose this case study in order to get knowledge about basic banking operations, recognize their issues, and come up with remedies