| dc.description.abstract | In this age of digitalization, almost every service has moved online and food and grocery delivery
services are one of those services. However, these businesses have become exposed to a lot of
unusual threats that the physical grocery shops did not have to face. The way of dealing with
fraudulent acts and customers has become more of a challenge than it ever was. This report aims
to find out the implications that risk and fraud management has on online grocery shops and
similar businesses by finding out the threats that fraudulent customers and acts pose against these
businesses. The report analyzes the survey data and the observations from foodpanda Bangladesh
by the student preparing the report in order to find out how the fraudulent customers can pose
threats by exploiting online grocery businesses.
Chapter one describes the overview of the company and the outcomes of my internship tenure.
Chapter two describes the organization and its different aspects, including its organizational
structure, background of the major departments and its mission and vision. Additionally, Chapter
two also highlights three methods to find out the company’s competitiveness. The current
fraudulent frequencies in the foodpanda Bangladesh, including the frequency that we can notice in
the MFs and Banking sectors, are described in Chapter Three. It also describes the methods or
algorithms used by foodpanda Bangladesh, as well as in the MF and Banking sectors, to gather
and analyze the data necessary to detect fraudulent activities. To add, this chapter also concludes
the paper by discussing the limitations of the current approaches for detecting foodpanda fraud
activities, as well as recommendations for new technology adaptability to improve the current
algorithms. | en_US |
