Existing infrastructure & adaptability of new technology regarding risk and fraud management in the online delivery platforms: A study on foodpanda Bangladesh

Abstract

In this age of digitalization, almost every service has moved online and food and grocery delivery services are one of those services. However, these businesses have become exposed to a lot of unusual threats that the physical grocery shops did not have to face. The way of dealing with fraudulent acts and customers has become more of a challenge than it ever was. This report aims to find out the implications that risk and fraud management has on online grocery shops and similar businesses by finding out the threats that fraudulent customers and acts pose against these businesses. The report analyzes the survey data and the observations from foodpanda Bangladesh by the student preparing the report in order to find out how the fraudulent customers can pose threats by exploiting online grocery businesses. Chapter one describes the overview of the company and the outcomes of my internship tenure. Chapter two describes the organization and its different aspects, including its organizational structure, background of the major departments and its mission and vision. Additionally, Chapter two also highlights three methods to find out the company’s competitiveness. The current fraudulent frequencies in the foodpanda Bangladesh, including the frequency that we can notice in the MFs and Banking sectors, are described in Chapter Three. It also describes the methods or algorithms used by foodpanda Bangladesh, as well as in the MF and Banking sectors, to gather and analyze the data necessary to detect fraudulent activities. To add, this chapter also concludes the paper by discussing the limitations of the current approaches for detecting foodpanda fraud activities, as well as recommendations for new technology adaptability to improve the current algorithms.