A study on the banking procedures of the general banking department of Trust Bank Limited, Banani Branch

Abstract

Established in Bangladesh in 1999, Trust Bank Limited is a private commercial bank. The Bangladesh Army's, Army Welfare Trust is behind it. Chief of Army Staff, General S M Shafiuddin Ahmed, is the chairman of the board. There are now 117 branches, SME Service Centers, 4 Sub-Branches, 245 ATM Booths, and 65 POS in 55 branches around Bangladesh, with plans to establish a few more in Dhaka, Chittagong, Sylhet, and other locations in 2022 to serve the most significant commercial districts. The automated branch banking system was introduced by the bank in 2001. The bank began offering ATM services to its customers in 2005. Trust Bank introduced its online banking services in January 2007. For the first time, customers may deposit or withdraw money from any branch of Trust Bank in the United States without having to create accounts in numerous locations. Throughout the course of my research, I have aimed to evaluate the Banani Branch of Trust Bank Limited's General Banking severely. Details on the Bank's history, goals and operations are included in CHAPTER 1. In CHAPTER 2, I go through the duties and obligations I have had as an intern and the tasks of the department in which I have worked. CHAPTER 3 explains the organizational limits and obstacles that I encountered. It offers a thorough account of my time as an intern and the things I learned from it also in this section, I have explained what I took away from my experience as an intern. Moreover, I also discussed about the data analysis. – Also included are my observations and recommendations from earlier in this document as well as some final thoughts.