Electronic banking and customer satisfaction of NRB Commercial Bank Limited, Dhanmondi Branch.
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Date
2022Publisher
Brac UniversityAuthor
Fariha, Lamia JannatMetadata
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A bank is a financial institution whose primary goal is to profit from the trading of cash and
credit instruments. Multinational banks' entry into the market has pushed this category to a new
level of competitiveness, with novel frameworks for credit management, greater execution
levels, and the most extreme client loyalty. A case study of NRB Commercial Bank Limited,
Dhanmondi Branch, has been used in this research to analyze electronic banking and customer
satisfaction.
The goals of the study are to give a brief overview of NRB Commercial Bank Ltd., how well
electronic banking works, how well customer service is provided by different departments, and
what internal and external problems need to be fixed so that NRB Commercial Bank Ltd. can
get better in the near future.
Moreover, this report gives an overall working procedure of NRB Commercial Bank Ltd.
Moreover, NRB Commercial Bank Ltd. has different departments. The General banking
department is one of the crucial departments within the organization. The General banking
department plays a key role in directly providing different products and services and
promotional activities to the customers. The operations and activities of NRB Commercial
Bank Limited's general banking team and the marketing mix strategy are the subjects of this
study. The report also highlights my learning and reflection during the internship term.