Impact of transformational leadership and performance appraisal on employee engagement among generation-Y bank employees in Bangladesh

Abstract

In the first chapter internship details were shared for example the organisation where internship was completed from. The name of the organisation is Southeast Bank Limited and interned there as a general banking intern. The responsibilities include: Communicate clearly in one- on-one, small-group, and large-group situations, fulfil personal and special schemes forms, assist incoming customers, recommend services, complete assignments, complete rotations, and help officers create marketing materials. I have worked in the general banking department of the bank. The tenure of my internship is 3 months and the work I have done includes filling up personal account’s forms, assisting my supervisor in preparing KYC reports. Moreover, I have assisted senior executives of the bank in providing cheque books to the customers. The internship experience at Southeast Bank Limited provided valuable skills development, such as communication, verbal skills, writing, and language skills, as well as real-life experience from senior officers. Banks face a variety of problems, such as more than one senior official assigning tasks, too many customers at a time, inappropriate tone, and not properly showing tasks. My recommendation to the bank is to increase manpower, remuneration to interns, and lunch facilities for employees coming from distant places to increase work productivity. Furthermore, in second chapter a brief view about the organisation and organisational practices are discussed. The organisational practices include management practices, marketing practices, financial policies and brief overview of last few years financial performance. To start with Southeast Bank Limited was founded in 1995 with the goal of becoming a leading financial institution in the nation and contributing to the expansion of the domestic economy. It is managed by a team of specialists who foster a climate of trust and discipline, and has a philosophy of maintaining a pleasant work environment. The leadership practices of SEBL are a combination of participative and democratic leadership. In addition to Southeast Bank Limited this HR planning is done by the SAVP and Manager Operations (MO) of our New

Eskaton branch. In the General Banking department MO sir selects who will be in which department and which responsibilities they will have. Usually, officers in the general banking department report to MO sir. In addition to it all officers of New Eskaton branch reports to MO sir and also MO sir supervises and overlooks the total banking operations of the bank. Furthermore, In Southeast Bank mainly the recruitment and selection process start from publishing of the circular then application starts through the SORS website in the above image then a written exam is held after due announcement, the next stage are the focus group discussions. After these processes after passing through all the above stages and examinations the candidates appear before executive top hierarchy members and if successfully done then the candidate is appointed for the announced position. In addition to its Compensation structure includes financial remuneration, paid leave, lunch facilities, training, and performance bonuses. On the other hand, marketing practices includes advertising in different media outlets, customer service, branding etc.

In chapter 3 the thesis depicts how employee engagement is altered by performance appraisal and transformational leadership among Bangladesh's generation Y bankers. Performance appraisal plays a significant role in deciding if a generation Y employee will increase employee engagement, in addition to the transformative leadership alone. According to the study, transformational leadership that is successful has an impact on generation Y's purchasing decisions. Millennials are confident and ambitious. Their family and friends are more important to them than their career success. They have high aspirations and are seeking new challenges. According to the US Bureau of Labor Statistics, there are some circumstances where they may favor a job with more flexible hours over one with higher pay. In order to spend more time with their family and/or pursue personal goals, millions of Gen Y'ers are looking for work. Generation X work habits include appreciating variety and global thinking, being informal,

independent, using a pragmatic approach to work, and enjoying oneself at work. Generation Y has a high level of independence and individualism, while Generation Z has never known a world without cellphones and social media. The Methodology used secondary data sources, such as offline data surveys, to assess the association between variables. A quantitative study was built using SPSS software employing 50 respondents to determine whether there was a connection between the variables, and the descriptive analysis and outcome. Performance appraisal, transformational leadership, and employee engagement are discussed, contrasted, and their implications among Bangladesh's generation Y bankers.