Analysis on micro credit loan of Trust Bank Ltd. (Kafrul branch)

Abstract

Trust Bank Limited is one of the leading private commercial banks having a spread network of 52 branches, 7 SME centers, 45 ATM Booths and 48 Branch POS across Bangladesh and plans to open more branches to cover the important commercial areas in Dhaka, Chittagong, Sylhet and other areas in 2011. This bank is sponsored by Army Welfare Trust and the bank mainly focuses on providing quality services to its customers. TBL have various ranges of deposit and retail product and it also have various credit cards designed to fulfill customers’ needs. My internship placement was in TBL karul branch. Kafrul branch have 18 officers and 5 sub-staffs in total and there is also five departments. Through my internship, I have worked in Accounts department and Credit department. The report is mainly based on RRDH loan and analysis through questionnaire for getting insight on customer’s perception on necessary sectors needed to be improved. The procedure of RRDH loan, limit and installment amount, required documents and regulation and other aspects are covered. In findings and recommendation, some points of improvement and observation have been pointed out on the basis of overall bank situation. An analysis has been given in the report on the basis of the response of RRDH customers on the questionnaire. Graphical analysis has been used to show the ratio of people on the response of the questions. By this analysis, I have sorted some findings and recommendation on RRDH loan. Though TBL have some back draws in aspect of marketing, management etc. To improve customer service TBL have introduced Consumer Durable Scheme”, “Free of cost ATM Card”, “Security Deposit based Locker Service” on flexible term and conditions and also Western Union Money transfer to facilitate the foreign currency transfer by the members of armed forces working in the UN and emigrant Bangladeshis instantly.