Ascribing dimensions enhancing employee innovation: function of job characteristics, psychological capital (PsyCap), work-based learning (WBL) and inventive environment

Abstract

Trust Bank Limited is a great proponent and supporter of financial-inclusion and has devised products to assist people. They focus on clients by placing them at the core of strategy formulation to help them grasp utmost services. Trust Bank Limited plays a crucial role in knowing the preferences of clients and considering them as development companions by encouraging them to position their advocacies. Through the use of effective and mechanized technologically led services, clients obtain high-quality services. The network structure of the bank was repositioned, numerous services were launched in accordance with industry standard, and conversion to a new Core Banking System (CBS) program took place. But to culminate higher customer satisfaction employee innovation is crucial as it enables improved decision-making, idea generation, effectual problem solving, execution of innovative ideas, cater to newly developed customer demand, and bring about upheaval by offering innovative goods and services to customers. The report would quantitatively analyse the factors that enhance employee innovation which would enable the employers to gain precise idea about the attributing dimensions and develop job design having the capability of fulfilling crucial job elements. The report would further help both employees and employers to fathom the essentiality of psychological capital, inventive environment and work-based learning to enhance employee innovation at workplace to facilitate optimum customer satisfaction. In the report, first part concisely showcases job duties, contribution to the company and the benefits acquired through the internship program. The difficulties encountered are also showcased along with the recommendations which can facilitate better experience for future interns if implemented. The second part of the report effectually and comprehensively showcases management practices which entails leadership style, recruitment, selection, training, compensation and performance appraisal system prevalent in Trust Bank Limited. Second part of the report extensively discusses marketing practices along with the design and launch of various new products and services throughout the year. Again, accounting practices, financial performance, operations management and information system practices are widely explained accompanied by the utilization of Flora Bank web, Flora BEFTN (Bangladesh electronic fund transfer network), clearing software, automated accounting system and computerized MIS (management information system). The second part also showcased evaluation of macro environment by PESTLE analysis and porter’s five forces model; SWOT analysis is described to assess the internal environment of Trust Bank limited. Numerous recommendations are also showcased which can be beneficial if embraced. Final i.e. project part of the report is a crucial and integral part which portrays exploratory research which helped in the development of an approach to find out attributing dimensions that enhance employee innovation. It also portrayed causal research which quantitatively analyzed the data (reliability and correlation analysis) obtained from the employees of Trust Bank limited through survey questionnaire to test the hypotheses and fathom the factors that enhance employee innovation.