Customer service & its dimensions at X solutions LTD. through WhatsApp

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Date
2022-01
Publisher
Brac University
Author
Zaman, Tasnim
Metadata
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URI
http://hdl.handle.net/10361/16957
Abstract
My internship program at the university required me to complete my degree, and I incorporated my entire work experience from the Query Management Team (Robi-Airtel WhatsApp) at X Solutions Limited in my report. I handled client queries via WhatsApp, a social media network, and worked for brands including Robi Axiata Limited and Airtel Bangladesh. Creating my internship report was a way for me to incorporate both the practical and theoretical aspects of my internship, therefore I wrote it based on what I learned and what I experienced. Management of difficulties such as staff performance evaluations, remuneration administration, and training sessions were some of the things I took away from my experience with the company.
Keywords
Social media; Marketing integration; Dashboard; Confidential; Brand management; Marketing communication; Digital media; Anydesk consumer satisfaction; Zerocium
 
LC Subject Headings
Online marketing; Customer services.
 
Description
This internship report is submitted in partial fulfillment of the requirements for the degree of Bachelor of Business Administration, 2022.
 
Cataloged from PDF version of internship report.
 
Includes bibliographical references (page 47).
Department
Brac Business School, Brac University
Type
Internship report
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