Modeling employees’ skills for sustainable banking services of the City Bank Limited

Abstract

This report details my work at the City Bank Limited's Human Resources Division during my internship period of three months. This paper contains in-depth research on the required employee abilities for long-term banking services, which can assist the bank in identifying suitable people for the job. From the start of my internship period on September 2nd, 2021, to December 2nd, 2021, I was given work that not only engaged me in the real corporate world but also broadened my understanding of how private commercial banks in Bangladesh organize their human resources activities in the most efficient way to achieve the best employee base for the bank. Initially, the report provides a short description of my internship experience at the City Bank Limited. Moreover, it includes an overview of the bank where it discusses its history, background, and other important information. After that, it summarises the different functional activities of the bank. The report aims to identify the necessary employee skills to achieve sustainable banking services. Furthermore, there is an industry and competitive analysis of the bank, which can assist the bank to identify its vulnerabilities and provide the bank with a chance to improve on those areas. Such a study can help the bank find out the best people and thus increase its organizational efficiency and objectives. Lastly, it can allow the bank to gain a competitive advantage and beat its competitors by attracting a pool of talented employees.