| dc.description.abstract | Outsourcing industry in Bangladesh is flourishing day by day. According to the Oxford Internet
Institute (OII), about 5,00,000 active freelancers are working regularly in Bangladesh, out of
6,50,000 registered freelancers. Bangladesh supplies 16% of the total online workers
worldwide, the second highest after India. Currently, Bangladesh has 103.253 million
internet users. In the last few years, BPO (Businesses process outsourcing) sector has gone
through massive expansion and it has achieved 24 percent year growth and it shows signs of
more expansion. This rapid growth has inspired me to write my internship report on prospects
of outsourcing business in Bangladesh.
This is the internship report based on my full-time job at ServicEngine Ltd as an Analyst
under Risk and Compliance division from 18th October, 2016 to till date as a requirement of
my MBA program at BRAC Business School, BRAC University. My job experience in
outsourcing industry has given me the opportunity to explore this sector.
In the first part of the report, I have described my company contributions, the benefits I have
earned, the challenges I have faced and my suggestions. ServicEngine Ltd is a leading IT
enabled outsourcing firm in Bangladesh. This job has given me the opportunity to explore the
outsourcing industry and find its prospects. Outsourcing projects are very unique and the
number of projects is infinite. I analyze financial risk data like fraud, corruption, bribery,
money laundering etc. There is a separate data capture team that captures crime type,
criminal’s personal details from authentic daily newspapers published worldwide. Thus, we
develop our huge crime database. Our clients are global and they send us their queries and we
analyze our database to send them possible risk alerts from our database. It has demand in
financial security sector.
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In the second part of the report, I included general details and description of the company,
management and marketing strategies, technology procedures, challenges and suggestions.
ServicEngine Ltd is the largest outsourcing firm in Bangladesh in terms of revenue and
number of employees. It has joint venture with Abdul Monem Ltd, country’s one of the
largest conglomerates.
The final part is about the outsourcing industry in Bangladesh. I have analyzed the contribution
of this industry in our economy and golden opportunities for this sector to solve the problem
of unemployment. I have also discussed about the challenges and my findings,
recommendations regarding that. Freelancers of Bangladesh are generating $100
million annually, according to the ICT Division of Bangladesh. The wage rate in Bangladesh
in IT industry is over 50% cheaper than other countries. Labor cost is around $8 per hour than
other BPO countries like Philippines ($20) and India ($15). Office set up and infrastructure
development costs are also cheap in Bangladesh. Power crisis, low internet speed, money
transaction problem, political crisis, lack of technical skills, poor English language knowledge,
lack of intellectual property rights are the main problems for the growth of outsourcing industry
in Bangladesh. If Government can take immediate actions to solve these issues, thousands of
job opportunities can be created in outsourcing industry. More training institutes can help to
improve skills. Outsourcing can provide more employment opportunities than many other
sectors. | en_US |
