During Covid-19, how HR can help employees to provide better banking service

Abstract

This report is entitles as ‘During Covid-19 How HR Can Help Employees to Provide Better Banking Service’. It is basically about how banks can offer better services using HR practices in this extra ordinary situation. In this report, at first there is short description about the Rupali bank in general. Rupali bank is well renowned state owned bank and ensures better service for their clients and that is the reason they have a very strong reputation of good client base. So, in this part RBL’s history, mission, vision, slogan, core values, organizational structure is written. Rupali bank starting points and how they are providing the best service for their clients for so many years are mentioned in this report. Also, this report highlights about the products, services and HR practices in the RBL. Moreover, this report also has stated about the limitations, methodology, findings, and research questions. Besides, I have done a SWOT analysis to find out the strengths, weakness, opportunities, threats of Rupali Bank Limited and also done porters five forces analysis to show the industry attractiveness of the bank industry. This report also has financial performance, growth related facts. Secondly, there is information regarding internship, responsibilities, internship outcomes, problem faced during internship, benefits, learning opportunities etc. Therefore, all the necessary information about internship has been mentioned here. Now, to complete the report and to give most updated and verified information about my chosen topic, I have conducted a survey and for that I have made a questionnaire of 16 questions and sent it to the eligible people related to my report topic. After that, the main discussion about the report topic has begun is this part and according to the survey result, there is explanation through different charts. Additionally, I have given some recommendations and a proper conclusion after writing the whole report. In the conclusion, the report has been ended with the references and survey questions.