Human resources practice at Shopfront Limited

Abstract

Human resource management, growing concern of every organization. Human resource management refers to the strategic planning on how to effectively manage and utilize the most important resource within the organization, human. Human resource management is a continuous process of talent hunting, recruiting, retaining, training, developing, engaging them with the organization, maintaining fair employee relation, compensating and maintaining fair rules and regulations within the organization to ensure fair work environment. Human asset is the most important asset in the organization as the success of an organization depends on the efforts the human put. But management of the human resource is very conflictual task. As for the growing need of human resource management and complexity of it, the practical study on human resource management of an organization can give more insight on this issue. To gain practical knowledge on human resource management, I have worked with human resource department of Shopfront Limited. The most data collected for the report derived from mainly primary sources. The data was collected using interview and observation methods. The sample size is more than 200. It is the number of people get hired during my working as an intern. I have observed and worked with the teams directly involved for recruitment and selection of the employees. Besides, I have also gained practical knowledge on the other human resource practices of the organization. Currently, in Shopfront Limited (ShopUp) more than 950 employees are employed in various positions. The organization also operates its’ business in Singapore and India. The corporate head office of the organization is in Bangladesh from where the business of two countries are regulated. Besides, the organization which initially starts as a pure click is transferring into brick-and-clicks. It is also expanding its’ distribution business aggressively by signing as a distribution channel with giant multi-national companies. For which, the organization is going through massive expansions and requiring to hire a great number of employees to handle the expanding scopes of the organization and helps it in achieving the goals and objectives and to reach out the vision it wants to achieve. The human resource department is working tremendously for coping with this huge pressure. Besides, the department is also putting greater importance on how to make the workforce more engaged and effective in their efforts. Though the recruitment and selection process and other functions of Shopfront Limited (ShopUp) getting well-structured, it still need to focus on various other issues that might cause future threats for the organization. For which it is suggested to ensure rechecking on the requirements on new employee hiring, performance appraisal of the newly hired employees. The most important one inspecting on employee satisfaction. Though the personnel working there are highly committed and customer centric, it is important to ensure employee satisfaction to ensure higher employee engagement.