How IPDC Finance Ltd. is re-engineering its business operation process to serve with efficiency

Abstract

IPDC Finance has always been working relentlessly in order to bring efficiency and make the business operating process smoother. Moreover, for the purpose of re-engineering the business operating process, IPDC formed a new department called Business Transformation. The Business Transformation department functions almost the same as Information Technology department. Only the IT department provides solutions to operational issues with hardware. The BT team consist of some developers, analyst and executioner. Developers and the BT team build and test application or programs. On the other hand, the analysts and executioners run and test the application or programs built by the developers. The BT team always try to find a new way to reduce error and bring efficiency in day to day operation in IPDC Finance Ltd. Currently BT team is developing multiple systems for the ease of operating the business in upcoming years. One of the tasks currently being performed by the BT team is to merge two different Application Programming Interface (API) into a single API. The name core banking system used by IPDC Finance is Bank Ultimus developed by Leads and under this system, Credit Risk Management System is used by the CRM department. Bank Ultimus functions in keeping customer’s important data in the system and CRM also takes input for the customer data in its system to originate the loan. Taking two different inputs for the same file in Bank Ultimus and CRM system slows downs the process and creates duplicate files. Therefore, to mitigate the issue the BT team is trying to merge the API of Bank Ultimus and the CRM system to single API to reduce the process time and error which will help IPDC to operate its business in upcoming days.