Overview of foreign exchange department of Jamuna Bank Limited (Mirpur-10) branch

Abstract

Foreign Exchange Operations is one of the most important activities of Commercial Banks. Foreign exchange department performs in some basic functions which This report focuses on and also it will focus on the customer satisfaction of the foreign exchange Operations of Jamuna Bank Limited. Besides this report will also have a closer look on the customer satisfaction of the foreign exchange department of Jamuna Bank (Mirpur-10) branch. This report will focus on the learning which I have learnt during my internship period, where I worked in the foreign exchange department. This report will contain overview of the Jamuna bank and some activities and responsibilities related to foreign exchange transactions. Finally, the data analysis, the customer satisfaction of foreign exchange transaction department of Mirpur branch Jamuna bank has been done with help from the answers of the questionnaire. This report will interpret the data presented their effectiveness and importance for Jamuna bank ltd. Besides the answers will also have a graphical presentation which has been done through SPPS software. Lastly the analysis has been used to identify major findings and some recommendation to it. A tactful conclusion has been brought up to summarize.