Training and development process of Mutual Trust Bank Ltd.

Abstract

This report provides a study and collected information on Training and Development process of Mutual Trust Bank Ltd. Method of findings and analysis process in this report include both primary and secondary data. The primary data were collected by face to face interview with bank officials and clients and secondary data was collected from company’s annual reports, website and other yearly reports. This report also includes information about the product and services of Mutual Trust Bank Ltd., my experience of working with them as an intern and some detailed information about their training and development programs designed for this year. Mutual Trust Bank has expanded their business process towards different categories of banking system like- wholesale baking, retail banking, privilege banking, treasury operations and agent banking. In terms of core values, Mutual Trust Bank does not compromise with their ever reflecting commitments with their employees, shareholders, clients and community. Mutual Trust Bank is confirming a hospitable working environment, where MTB can move forward and are capable of ensuring their shareholders and make people trust them with their capitals by presenting organizational excellence. : I was assigned as an intern at MTB Mohammadpur Branch where I learned a lot about banking and how a entire bank shots their daily money transaction procedure, opening fixed deposit, savings accounts. For operating their training and development process, almost all the supervisors/managers are involved with the planning course, they are provided enough support to highlight their recommendations to plan the training package each year. HR division sends a draft of training and development program to the concerned manages or supervisors of the bank to attain their opinions and suggestions. To ensure maximum positive output and to help their employees gain excellence and learn professionalism, MTB designs their training program mainly by circulating around these training categories- Foundation level training, regular training, orientational training, outreach training and on the job training program. Network enabled e-learning is being taken under consideration of the highest officials of MTBTI to be familiarized in their training program. They accommodate with a devoted HR team who are orchestrating trainings for the employees of MTB ltd. including their operating branches. MTB admits that their employees must give way better welfares for enriched future. The GHR attempts their best to assure a well-devoted group of MTB representatives who can serve the clients as well as the bank by their expertise.