Internship learnings and responsibilities based on TLP project of BRAC Bank Limited.

Abstract

Bangladesh is a developing country which is getting modernized as time passes and this development need to equalize in a balanced way that cover up all sectors of macro environment. BRAC Bank Limited is the name of trust and dependence that provides support for people to improve their living standard and build own destiny rather than waiting for unknown. This is a listed bank that started its journey in the banking industry on 4th July of 2001. This bank is currently holding 3rd position on best bank ranking within this short time of its establishment, which indicates the efficiency and excellence of operation in managing resources and manpower successfully. BRAC Bank limited operates its management holding core value of its parent organization, BRAC and follow procedures according to modern banking regulations. This organization is working continuously to improve them so that they can be presented as similar to internationally renowned banks worldwide. Consisting big family of round 8000 employees, 174 sophisticated branches and 397 ATM Booths, BRAC Bank Limited holds the pride of biggest Human Resource Division in banking industry of Bangladesh. Internship opportunity at BRAC Bank Limited is truly magnificent experience that will obviously help me as the starting step in corporate world. This paper discuss about major responsibilities that enable me to understand how to apply human resource knowledge in practice. This internship placement gave chances to observe human resource techniques and procedures closely that is needed to manage the biggest resource, manpower. To achieve success, an efficient manager considers of human resource development because if employees should be related with work environment and then they can perform at their best with maximum loyalty that will lead organization to ultimate achievement. As a student of major in Human Resource Management, work experience on this high profile bank will lead me spontaneously in future performance. During the internship tenure, there are some important job responsibilities that I had to perform and surely I received a clear perspective of efficient managing and evaluating strategic manpower performance as well as what to do to improve current scenario. Being engaged with learning and training division of BRAC Bank Limited, I realized that concentration on human resource development is the best investment of organizational success. (Tele‐Learning project) TLP Project is the most important responsibility during my internship tenure in BRAC Bank Limited, this is important performance appraisal method which enables authority to evaluate employee job responsibility, work related knowledge, accelerates employee enrollment in learning process, better performance and competence due to highly competitive market regarding direct customer service. This process primarily circulated by authority, design schedule and participant base, determine questionnaire and finally examination is taken via automated software by officials. Evaluating participant observation on trining purpose, TLP Project involvement and taking online examination as performance appraisal procedure, script checking of job candidates, invitation for interview and coordination of interview are some of the major responsibilities that helped me to improve myself. BRAC Bank Limited is one of the most sophisticated banks in our country; performing internship in this bank is definitely an upscale experience.