Importance of social media engagement for organizations growth: a perspective on X Solutions Limited

Abstract

This report has been prepared for the internship program and emphases on the work experience I have gathered as an Intern in the Query Management Team at X Solutions Limited. I also have provided details about my work experience at X Solutions Limited where I had to work with different international and local brand especially Robi Axiata Limited. The aim of this internship is to be familiar to the practical aspect and uses of theoretical knowledge and clarifying the career goals, so I have successfully completed the internship and compiled this report as the summary and the conclusion that have drawn from the internship experience. The main task of my job was to handle customer query in social media for brands like Robi Axiata Limited, Airtel and etc. I learned the basic quality management issues, evaluating performance of employees, management of remuneration and conducting shifting and development sessions.