Human resource development processes in learning & development department of BRAC Bank Limited

Abstract

Commercial banks have a fundamental impact in the economic advancement of a nation. As a completely operational commercial bank BRAC Bank Limited has developed as a market pioneer in the private banking sector, changing the example of SME financing by achieving unexplored market niches. This report is set up as a requirement for the successful fulfillment of my internship program at BRAC Bank Limited (Head Office). After completing internship session of three months in Learning and Development department at HR division of BRAC Bank Limited (Head-office), I have prepared this report with my practical experience, findings and knowledge I have gained during the internship period. This report is based on “HR Processes development in Learning and Development department under SME Banking Division of BRAC Bank”. The organizations of BRAC Bank are basically fragmented into three divisions: Corporate Banking, Retail Banking and SME Banking. I worked HR sector of SME division’s under Learning and Development department. Their HR has mainly two big departments. 1. Learning and Development Department 2. Recruitment and Selection Department. So mainly I focused here on Learning and Development’s work as I worked there as an intern. HR division of BRAC Bank works to make the employee engagement better. Learning and Development department of BBL has been working on Training Programs, evaluation process and development techniques to enhance the performances of the employee Customer Relationship Officer / CRO’s play a major role in SME banking sector of BRAC Bank. Therefore, they are provided with various kinds of trainings, examinations to facilitate their engagement with the organization. The specific objective of this report is to acquire a practical knowledge and personal observation about the overall HR procedure especially in learning and development sector of BRAC Bank Limited. SME Financing of BRAC Bank limited has achieved international recognition. It has been awarded as ‘Best Bank for SME” in a magazine of Hong Kong. It is one of the fastest growing banks in Bangladesh. So BBL works hard on the development of their employee’s performance, thus the bank spends a huge amount of money on their Training and development Programs to ensure effective input from their employees into the organization. Learning and development team of BRAC Bank play the major role to reach out to the clients of SME banking. So, it is a great responsibility to the Learning and Development department of BBL to ensure the engagement of HR processes with the organizations policy and make polish them in a certain way so that they can contribute to the growth of SME financing.