Measuring the effectiveness of KITC’s recruitment process

Abstract

This report bearing the title “Measuring effectiveness of KITC’s recruitment process” is an outcome of my BBA internship program. Through this paper I got the opportunity to apply my educational knowledge of my BBA. For preparing this report I worked practically with team HR of Kazi IT center LTD. KITC is now one of the largest ITES firm in Bangladesh which work with 57 banks of USA. The company has enormous growth and it is a pioneer in BPO industry of Bangladesh. In that firm I work in the recruitment section under HR department. The purpose was to measure the effectiveness of the recruitment process. To serve the purpose one survey had done over 15 managers and 20 team leads of KITC. The purpose of the survey was to measure the effectiveness of every stage of the recruitment process. This is because the new process had updated before three months ago. The survey question had prepared for the written cognitive test, focus group discussion, audio book round and 12 days assessment which are the gradual steps of KITC‟s recruitment process. The survey shows the result of every stage from the view point of managers and team leads. Besides, there was an interview session with 15 managers where they provided feedback on new employee‟s performance who joined after updating the new recruitment process. Here the questions had made on new employee‟s sincerity, punctuality and dedication on their work and so on. Through the survey and interview the ultimate output of the effectiveness was being measured. The survey shows there are few steps where necessary improvement is being needed and the interview result shows that the new employees are dedicated, punctual and they have courage to improve themselves. The reason behind dividing the study into two parts is to effectively measure the process and getting the real output by measuring the newly employed employee‟s performance.