General banking activities and customer services of Janata Bank Limited: UGC corporate branch, Dhaka

Abstract

Janata Bank Limited with the slogan “Your commitment partner in progress” offers to explore the universe of dynamic Banking in Bangladesh. It is a state claimed commercial bank and is cooking the need of the bulk business people. Janata Bank Limited plays an important role of financial sectors all over the country. It was corporatized on fifteenth November 2007. Janata Bank was conceived with another idea of deliberate banking service with developing and differentiated money related requirements of arranged financial improvement of the nation. Janata Bank Limited is the second biggest public commercial bank among the others public bank in Bangladesh. Janata Bank Limited called “janatar Bank” in bangla is the most popular and trusted bank in Bangladesh. The Bank has set up another standard in financing in the Modern, Trade, Agriculture and Foreign trade business. Means, this bank focuses every sectors of financial activities in the country. Its different store and credit Items have additionally pulled in the customers both corporate and people who feel comfort in working with the Bank. Understanding the developing importance of promoting in keeping money division to exist effectively in the present aggressive saving money industry, Janata Bank Limited practices its promoting techniques genuinely and receive appropriate components of showcasing blend. Janata Bank Limited always target customers test and investigate their financial needs and demands and according to their needs they offer highly specialized products and services. Janata Bank Limited offer different kinds of product like deposits product, cards, international business products, remittance services, loan and advances products and others online services. Janata Bank Limited (JBL) sets competitive rates of interest and commission for different kinds of bank products which is near by other banking products and this creates a competitive environment among other banks. JBL try to reach at the customer’s door by increasing its number of branches, ATM booth, mobile and online banking system. JBL tries to enlarge its marketing activities by taking different steps. They tries to build up a strong customer relationship by testing their needs and wants and according to customers want they provide that kind of services. Janata Bank Limited always try to keep their commitment safe for the customers and they are success to earn trust from the customer besides few negativity. But, end of the day, they performtheir activities from a long period of time define them as one of the successful banking organizations in Bangladesh. This report covers these area of JBL,  Over view of the Bank  Banking system  Services and products of Janata Bank  Constraints of this Bank  Recommendations for the Bank