Operational activities of ground service in Biman Bangladesh Airlines Ltd.

Abstract

As the national flag carrier of Bangladesh, Biman Bangladesh Airlines has a lot of responsibilities to represent the country in the commercial aviation industry. Despite having a large number of well trained employees Biman has not been successful in meeting the expected results. Many government bodies has tried to fix Biman from time to time. No one completely succeeded so far. Due to complicated governing policies and lengthy process Biman is failing to meet the growing market of today's aviation industry. Changes are taking place but it is again a very slow process. CBA has taken many initiatives to improve the quality of service in Biman and also protect the ground handling business of Biman. About 85 % of The total annual income of Biman comes from ground handling services provided to many well known airlines based in foreign countries who operates their flights to Bnagladesh. Without ground handling Biman will cease to exist. Many immoral business people are trying their best to take it away from Biman. They are using political influences and other ill methods to destroy Biman from within. In spite of all the obstacles Biman has managed to survived the test of time among many other airlines in Bangladesh who closed their operations. The system within the company is very complicated in nature and it is unlike any other organizations in Bangladesh. Here I have tried to compile the information that I collected mostly form primary sources and observation. I have tried to explain the different scenarios and the weaknesses of Biman and then provided my recommendations for where it need to change and improve in order to ensure the quality it's services. Employees who are well trained and do want to improve the quality of service are unable to so due the lack of necessary equipments, proper chain of command and the authority to make certain decisions. The complicates system and the tall hierarchy of people not experienced in the respective field on creates a chaos within the organizations. Also the lack of circulation of information also creates confusion among the employees , stakeholders and also the valued passengers as well.