Browsing by Subject "Service quality"
Now showing items 1-19 of 19
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Analyzing the factors that influence customer service quality in IFIC Bank PLC
(Brac University, 2024-05)This paper is the outcome of my two-month internship programme at the IFIC Bank PLC, Agrabad Branch, Chittagong. International Finance Investment and Commerce Bank PLC is classified as a first-generation bank. It has ... -
An assessment of service quality in Esco Lifesciences (Bangladesh) Pvt. Limited
(BRAC University, 2019-01)Esco was founded in Singapore in 1978 and began to pioneer cleanroom technology in Southeast Asia. Esco was established to provide clean air solutions for the high-tech industrial and life sciences industries. Since its ... -
Credit card operations of Eastern Bank Ltd and opinion of credit cardholders about EBL’s credit card service quality
(BRAC University, 2018-04-05)Eastern Bank Limited(EBL) is one of the leading Private Commercial banks in Bangladesh. Eastern Bank Ltd. is a third generation bank which started its operation on 16th August 1992 as a scheduled Bank. Since then it has ... -
Customer satisfaction at foreign trade department of Bank Asia Limited, Mohakjhali branch.
(BRAC University, 2018-12-02)Bank Asia Limited is well known for its bankingsuperiority in Bangladesh. It has a well-established foreign department and the bank is escalating very swiftly. As I have done my internship from foreign Trade department. ... -
Customer satisfaction on service quality of EXIM Bank
(Brac University, 2022)The purpose of this study is to identify the variables that affect the level of bank service provided by Exim Bank. It offers a connection between the variables and the bank’s general level of excellence The overall ... -
Customer satisfaction with complaint resolution in the power sector in a developing economy
(© 2012 Taylor and Francis Group, LLC., 2012)Public services play a critical role in helping nations evolve into modern societies. The power sector is especially vital because of its profound influence on other sectors of the economy. Unfortunately, the power sector ... -
Customer’s satisfaction on service quality of Southeast Bank Ltd., Banglamotor branch
(Brac University, 2020-09)As per the degree requirement for BRAC Business School, I took part in internship program where I got to apply my academic concepts into practical world. While being at work and studying, researching and compiling this ... -
Enhancing operational efficiency: a comparative case study of wuantanite and competitors in Bangladesh and financial overview of quantanite
(Brac University, 2023-10)Customer satisfaction with a business's services is shown by how well they meet those standards. The opposite is business process outsourcing (BPO), which is when a company gives all of its internal tasks to another company. ... -
Ensuring quality service in a outsourced call center company (GENEX Infosys Limited)
(BRAC University, 2016-08-02)Business Process Outsourcing is an emerging industry in Bangladesh. Scope is very high and currently very few well established companies are operating in this market. First part of the report is mainly the introduction ... -
General banking and digitalization through the lenses of customer
(Brac University, 2023-08)"The report investigates the impact of general banking also digital banking of Dhaka Bank limited. This report provides insights into the customer preferences and needs of Dhaka Bank Limited (DBL). The majority of DBL ... -
The impact of training effectiveness on the service quality of Northern Electricity Supply Company Limited
(Brac University, 2024-05-12)The current study investigates the impact of the effectiveness of training on service quality. Training and development is a core part of the human resource management department in any organization. It assists an organization ... -
Service quality impact on customer degree of satisfaction in the context of international supply chain department at DHL Global Forwarding (Bangladesh) Ltd.
(BRAC University, 2018-12)DHL Global Forwarding is a division of Deutsche Post DHL, giving air and ocean freight forwarding services. It is the worldwide market pioneer in logistics & freight forwarding. A business-to-business activity, DHL Global ... -
Service quality in public and private hospitals in urban Bangladesh: a comparative study
(© 2000 Elsevier Science Ireland Ltd., 2000)This study compared the quality of services provided by private and public hospitals in urban Bangladesh. Using twenty-four scale items, patient perceptions were sought on five aspects of service quality including ... -
Service quality of Jamuna Bank Limited
(BRAC University, 2016-08-29)This report is made for the internship program of BRAC University, under BBA program. This report has been made by small survey on customers of Jamuna Bank Limited. Preparing this report helped me to know customers’ opinion ... -
Service quality of pricekoto.com
(BRAC University, 2018-04-03)Every business runs for resolution the matter of the society. It earns profit by satisfying its customers. That’s why; each bourgeois ought to live their service quality. It’ll facilitate to keep up their market share ... -
Service quality of Rocket and its profitability ratio
(BRAC University, 2018-12)Last few years bank became a part and parcel for our country. It plays an essential role in operating a business as well as industry functions. As the Internet banking is still in its developing stage, versatile managing ... -
Service quality perceptions and patient satisfaction: a study of hospitals in a developing country
(© 2001 Elsevier Science Ltd., 2001)Patients’ perceptions about health services seem to have been largely ignored by health care providers in developing countries. That such perceptions, especially about service quality, might shape confidence and subsequent ... -
The structure and measures of service quality perceptions for multiple-encounter services: a study of hospitals in Bangladesh
(© 2014 W. S. Maney & Son Ltd., 2014)This paper examines a complex multiple-encounter service environment – hospitals in a developing country – and suggests that service quality measures ought to be tied to key actors’ performance metrics. Based on face-to-face ... -
The structure of service quality perceptions for multiple-encounter services
(© 2013 Wolters Kluwer Health., 2013)The objective of this study was to examine a complex service environment-hospitals-to suggest how service quality could be reframed and measured for multiple-encounter service situations more effectively. SUBJECTS:: In ...
