Browsing by Subject "Service levels"
Now showing items 1-2 of 2
-
Customer satisfaction in the restaurant industry: an examination of the transaction-specific model
(© 2006 Emerald Group Publishing Limited, 2006)Purpose – To determine the factors that explain customer satisfaction in the full service restaurant industry. Design/methodology/approach – Secondary research and qualitative interviews were used to build the model ... -
Service experiences in hospitals in Bangladesh: are there gender inequities?
(© Emerald Group Publishing Limited, 2010)Purpose – The disparities faced by women, especially in Bangladesh, have a long and contentious history. From education and employment to health care and other social products, the marginalization of women has been stark. ...