Browsing by Subject "SERVQUAL"
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Applying SERVQUAL model to measure online customer satisfaction in online healthcare services
(Brac University, 2023-10)The report consists of three chapters. The first chapter is an overview of the internship experience in the organization. The second chapter is about the organization in which the internship was performed. Finally, the ... -
Applying SERVQUAL model to measure online customer satisfaction in OTT services in Bangladesh
(Brac University, 2023-10)This report, which is divided into three chapters, covers the organization's background information, my internship experience there, and the topic I chose for this study, which is "Applying SERVQUAL Model to Measure Online ... -
Do warranties influence perceptions of service quality?: a study of the automobile repair and service industry
(© 1998 Published by Elsevier Ltd., 1998)The relationship between customers' overall evaluation of service quality and five factors — perceived fairness, empathy, responsiveness, reliability, and convenience — was examined in the automobile repair and service ... -
SERVQUAL perception of Prime Bank Limited
(BRAC University, 2017-12-21)Fundamentally in this report basically I worked with servqual perception’s five diameters like reliability, responsiveness, assurance, empathy and tangible. Through this diameter I have shown here the level of customer ...
